Help & FAQs

We’re Here to Help

Welcome to LucGifts! Find answers to common questions about placing orders, payments, delivery, returns and our products. If you need further assistance, our team is happy to help.

1. Orders & Payments

How do I place an order?

Browse our product page, choose your preferred package, enter your contact and delivery details, and submit your order. Our team may contact you to confirm the details before dispatch.

Can I order more than one organizer?

Yes! Choose the package that suits your needs. Buying multiple organizers is a convenient way to organize clothes, blankets, bedsheets and other household items.

Which payment methods do you accept?

Available payment methods will be displayed during checkout or communicated by our team. Please follow the payment instructions provided through our official ordering channels.

Can I cancel or change my order?

If you need to change or cancel an order, contact us as soon as possible. Changes may not be possible once your order has been dispatched.

2. Delivery

Do you deliver across Kenya?

We aim to serve customers throughout Kenya. Delivery availability, charges and estimated delivery times depend on your location.

How much does delivery cost?

Delivery charges depend on your location and the available delivery method. Any applicable charges should be confirmed before your order is dispatched.

How long does delivery take?

Delivery times vary depending on your location, order confirmation and courier availability. Our team will communicate the expected delivery timeframe for your order.

Can I receive my order at my home or workplace?

Where delivery services are available, you can provide a suitable home, office or other delivery address during checkout.

Will you contact me before delivery?

We may contact you using the phone number provided with your order to confirm your details and coordinate delivery.

3. Product Information

What is the SpaceMax™ Storage Organizer used for?

SpaceMax™ is designed to help organize clothes, blankets, duvets, bedsheets, towels, children’s items and other household belongings.

Is the organizer foldable?

Yes. It is designed to fold down when not in use, making it easier to store away.

Does it have a cover?

Yes. The organizer comes with a cover and zipper closure to help keep stored belongings contained and protected from everyday dust.

Can I stack multiple organizers?

The structured design is intended to support organized stacking. For stability, avoid overloading the organizers and place heavier items at the bottom.

Can I use it for heavy items?

It is intended primarily for clothing, bedding and similar household items. Avoid placing excessively heavy or sharp objects inside.

What size and colours are available?

Available sizes, colours and variations will be shown on the product page or confirmed by our team before you order.

4. Returns & Refunds

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order details and clear photos of the issue. We will review the case and advise you on the available resolution.

Can I return a product if I change my mind?

Return eligibility depends on our applicable return policy and the condition of the item. Please contact our support team before sending anything back.

How do refunds work?

Approved refunds will be processed using an appropriate payment method. Processing times may vary depending on the payment provider.

What if my order does not arrive?

Contact us with your order number and phone number. We will check the delivery status and help you establish the next steps.

5. Customer Support

How can I contact LucGifts?

For assistance with orders, delivery, payments or products, contact us using the official contact details published on lucgifts.co.ke.

What information should I provide when asking for help?

Please include your order number, the phone number used during checkout and a brief description of the issue. This helps us assist you more efficiently.

---

Still Need Help?

We want your shopping experience with LucGifts to be straightforward and convenient.

Have a question? Get in touch with our team.

LucGifts
Better Items. Brighter Days.

Website: https://lucgifts.co.ke