Terms & Conditions

Last updated: 9 October 2026

Welcome to LucGifts. These Terms & Conditions govern your access to and use of lucgifts.co.ke, including browsing our website, placing orders and purchasing our products.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About LucGifts

LucGifts is an online retail business offering practical products designed to make everyday life more convenient.

Throughout these terms, “LucGifts,” “we,” “our” and “us” refer to the business operating this website. “You” and “customer” refer to any person visiting our website or purchasing our products.

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into a purchase agreement under applicable law.

If you place an order on behalf of another person, you confirm that you have the authority to provide their details and arrange the purchase.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices on our website are accurate.

However:

• Product colours may appear slightly different depending on your screen and display settings.
• Product images may include styling or demonstration arrangements that are not included in the purchase.
• Dimensions, materials, available colours and other specifications will be as stated in the relevant product listing.
• Product availability may change without notice.

If you require clarification about a product before ordering, please contact us.

Nothing in these terms excludes any consumer rights you may have under applicable Kenyan law.

4. Prices and Promotions

All prices will be displayed in Kenyan shillings (KES), unless stated otherwise.

We reserve the right to update prices, promotions, discounts and product offers where permitted by law.

The price applicable to your order will be communicated or displayed when you place or confirm your order.

Any delivery charges or other applicable fees will be disclosed before you commit to the purchase.

Promotional offers may be subject to specific terms, availability and validity periods. Offers cannot be combined unless expressly stated.

5. Placing an Order

When you submit an order through our website, you are making a request to purchase the selected product or package.

We may contact you to confirm your order details, delivery address, telephone number, selected quantity and payment arrangements.

An order is not necessarily accepted merely because you have submitted it or received an automated acknowledgement.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, inaccurate pricing, product unavailability or inability to complete delivery. Where payment has already been received for a cancelled order, applicable refunds will be handled in accordance with our refund policy and applicable law.

6. Payment

Available payment methods will be displayed during checkout or communicated by our team.

Customers must follow the payment instructions provided through our official ordering channels.

Where cash on delivery is offered, it is subject to availability for the customer’s location and the applicable order conditions.

Customers must not send payments to unverified personal accounts or numbers claiming to represent LucGifts. If you are uncertain about a payment request, contact us through our official website.

7. Shipping and Delivery

Delivery is subject to the arrangements described in our Shipping & Delivery Policy.

Delivery charges, estimated delivery times and available delivery methods may vary according to location, courier availability and order size.

Customers are responsible for providing accurate contact and delivery information.

We will make reasonable efforts to meet communicated delivery estimates. However, delays may occur because of circumstances beyond our reasonable control.

Nothing in this section removes any rights you may have under applicable consumer protection law.

8. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will consider your request based on the order’s processing and dispatch status and applicable law.

Once an order has been dispatched, changes or cancellations may be more difficult to accommodate. Any restrictions remain subject to mandatory consumer rights.

If LucGifts cancels an order after receiving payment, any amount refundable under applicable law and our policies will be processed accordingly.

9. Returns, Replacements and Refunds

Returns, replacements and refunds are handled in accordance with our Returns & Refunds Policy and applicable Kenyan law.

If you receive an incorrect, damaged or defective product, contact us promptly with your order details and supporting photographs where appropriate.

Some returns may require the product to be inspected before a resolution is provided.

Nothing in these terms is intended to remove or restrict any mandatory statutory rights relating to defective goods, misrepresentation, refunds or consumer protection.

10. Customer Responsibilities

When using our website or placing an order, you agree to:

• Provide accurate and complete information.
• Use the website for lawful purposes.
• Avoid submitting fraudulent orders or false contact details.
• Avoid interfering with the website’s security, functionality or availability.
• Respect the intellectual property rights of LucGifts and other parties.

We may take reasonable steps to address misuse, suspected fraud or activity that threatens the security of our website, subject to applicable law.

11. Website Content and Intellectual Property

Unless otherwise indicated, website content, branding, text, graphics, photographs, logos and other materials associated with LucGifts are owned by us or used with permission.

You may browse and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify or commercially exploit our protected content without appropriate authorization, except where permitted by law.

Product names, trademarks and materials belonging to third parties remain the property of their respective owners.

12. Website Availability and Accuracy

We aim to keep our website accessible and product information up to date. However, uninterrupted access cannot be guaranteed.

We may occasionally update, suspend or modify website features for maintenance, security, operational or business reasons.

We will take reasonable care to correct errors brought to our attention, including errors relating to product information, availability and pricing.

13. Limitation of Liability

To the extent permitted by applicable law, LucGifts will not be responsible for indirect or consequential losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, applicable statutory consumer rights or other non-excludable obligations.

14. Privacy and Personal Information

When you browse our website or place an order, we may process information such as your name, telephone number, delivery address, order details and payment-related information as necessary to operate our business.

We handle personal information in accordance with our Privacy Policy and applicable Kenyan data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, stored and protected.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, courier services and social media platforms.

These services may operate under their own terms and privacy policies. LucGifts is not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law.

16. Events Beyond Our Control

We will not be considered in breach of these terms solely because performance is delayed by events reasonably beyond our control, such as severe weather, transport disruptions, public emergencies, courier interruptions or infrastructure failures.

We will make reasonable efforts to communicate significant delays and agree on appropriate next steps where necessary.

This provision does not override any mandatory legal obligations.

17. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our products, services, business practices or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

The terms applicable to a purchase will be interpreted in accordance with applicable law and any mandatory consumer protections.

18. Governing Law

These Terms & Conditions are governed by the laws of Kenya, subject to applicable conflict-of-law rules and mandatory consumer protections.

Any dispute will be handled by a court or other competent body with jurisdiction under applicable Kenyan law.

19. Contact Us

If you have questions about these Terms & Conditions, an order or a purchase, please contact LucGifts through the official contact details published on our website.

LucGifts
Better Items. Brighter Days.

Website: https://lucgifts.co.ke