Privacy Policy
Privacy Policy
Last updated: 9 October 2026
At LucGifts, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit lucgifts.co.ke, place an order, contact our team or interact with our advertisements.
We aim to handle personal information responsibly and in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019.
1. Who We Are
LucGifts operates the website lucgifts.co.ke, through which customers can discover and purchase our products.
For questions about this policy or how your personal information is handled, please contact us using the official contact details published on our website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal and contact information
- Full name.
- Telephone number.
- Email address, if provided.
- Delivery address, including your town, estate or other location details.
Order information
- Products and quantities ordered.
- Order confirmation and delivery status.
- Payment status and transaction references where necessary.
- Customer service requests, complaints and communications.
Payment information
Payments may be processed through third-party payment providers. We may receive transaction confirmations or references needed to verify your payment and fulfil your order. We do not intend to collect or store full payment card details unless a specific payment arrangement requires it and appropriate safeguards are in place.
Technical and usage information
When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include your IP address, browser type, device information, pages visited, referral source and interactions with the website.
Advertising and analytics information
If advertising or analytics tools are installed on our website, those tools may collect information about website visits and actions, such as viewing a product or completing an order, subject to your privacy choices and applicable law.
3. How We Use Your Information
We may use your information to:
- Process and confirm your orders.
- Arrange payments, dispatch and delivery.
- Contact you about your purchase or delivery.
- Respond to questions, complaints and support requests.
- Manage refunds, replacements and returns.
- Improve our products, website and customer experience.
- Detect fraud, misuse and suspicious transactions.
- Maintain business records and comply with legal obligations.
- Measure advertising performance and understand how customers discover our products.
- Send promotional messages where permitted by law and, where required, with your consent.
We will not use your personal information for purposes incompatible with those explained to you without an appropriate lawful basis.
4. Legal Basis for Processing
We process personal information where there is a lawful basis to do so. Depending on the circumstances, this may include:
- Taking steps to fulfil your purchase or carry out a contract with you.
- Complying with legal or regulatory obligations.
- Pursuing legitimate business interests, where these do not override your rights.
- Obtaining your consent where consent is required, including for applicable marketing or tracking technologies.
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that lawfully occurred before withdrawal.
5. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to support website functionality, understand visitor activity and measure advertising performance.
These technologies may fall into the following categories:
Essential technologies: Help the website function, maintain security and support ordering.
Analytics technologies: Help us understand how visitors use the website and identify areas for improvement.
Advertising technologies: May help measure campaigns or show relevant advertisements on platforms such as Facebook, Instagram and TikTok.
Where required, non-essential cookies or tracking technologies will be used only after the appropriate consent or preference has been obtained.
You can manage available cookie preferences through our website’s cookie controls, if provided, and through your browser settings. Blocking certain cookies may affect some website features.
6. Advertising and Third-Party Platforms
LucGifts may advertise through third-party platforms, including Meta services such as Facebook and Instagram, TikTok and other advertising networks.
If the relevant advertising tools are installed and enabled, these platforms may receive certain technical information or website-event data to help measure advertising performance, attribute purchases or deliver advertisements, subject to applicable settings, permissions and law.
We may also use analytics services to understand website traffic and customer behaviour.
These third parties process information under their own terms and privacy policies. We encourage you to review the privacy information provided by the relevant platform.
We do not promise that any particular tracking technology is currently active. Our actual practices will depend on the tools installed and enabled on our website.
7. When We Share Information
We do not sell your personal information as a standalone customer database.
We may share necessary information with trusted service providers where required to operate our business, including:
- Delivery companies and courier services.
- Payment providers and mobile money services.
- Website hosting and technical support providers.
- Analytics and advertising service providers, where applicable.
- Customer support tools and communications providers.
- Professional advisers, regulators or authorities where legally required.
For example, a delivery provider may need your name, telephone number and delivery address to deliver your order.
We expect service providers handling personal information on our behalf to apply appropriate safeguards and use the information only for authorized purposes.
8. Transfers Outside Kenya
Some website, hosting, analytics, payment or advertising providers may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take the steps required by applicable law to ensure that the transfer has a lawful basis and appropriate safeguards.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention and compliance with legal obligations.
Retention periods depend on the type of information and the reason it is held.
When information is no longer required, we will take reasonable steps to delete it, anonymize it or securely dispose of it, subject to applicable legal requirements.
10. How We Protect Your Information
We aim to apply reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
These measures may include access controls, secure website connections, appropriate account permissions, system updates and careful selection of service providers.
No website, electronic transmission or storage system can be guaranteed to be completely secure. However, we will take reasonable steps to protect the information entrusted to us and respond appropriately to security incidents.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Request correction of inaccurate or misleading information.
- Request deletion of personal information where legally applicable.
- Object to certain processing activities.
- Request restriction of certain processing.
- Withdraw consent where processing relies on consent.
- Exercise other rights available under Kenyan data protection law.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).
To exercise a right, contact us using the official contact details on our website. We may need to verify your identity before responding.
Some information may need to be retained where required by law or where a lawful exception applies.
12. Marketing Communications
If we send promotional emails, SMS messages or other marketing communications, we will do so in accordance with applicable law and any consent requirements.
You can ask us to stop sending promotional communications by following the unsubscribe instructions provided, where available, or contacting us directly.
Even if you opt out of marketing, we may still contact you with essential messages about an existing order, delivery, payment or customer service request.
13. Children’s Privacy
Our website and products are intended for general consumers and are not specifically directed at children.
We do not knowingly collect children’s personal information unnecessarily. Where information relating to a child is involved, we will handle it in accordance with applicable law and any required parental or guardian authorization.
If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us.
14. Third-Party Websites
Our website or advertisements may contain links to third-party websites or services.
We are not responsible for the privacy practices of independent third parties. When you visit an external website, please review its privacy policy before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website technologies or legal requirements change.
Any revised version will be published on this page with an updated date. We encourage you to review this page periodically.
16. Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, contact LucGifts through the official contact details published on our website.
LucGifts
Better Items. Brighter Days.
Website: https://lucgifts.co.ke
17. Data Protection Complaints
If you have a concern about how your personal information is handled, we encourage you to contact us first so we can review it.
You may also contact the Office of the Data Protection Commissioner (ODPC) in Kenya or use its official website for information on data protection rights and complaints: