Shipping & Delivery Policy

Last updated: 9 October 2026

At LucGifts, we want your shopping experience to be simple and convenient. This policy explains how we process orders, arrange deliveries and communicate with you after you place an order on lucgifts.co.ke.

1. Delivery Coverage

We aim to deliver orders across Kenya, subject to courier availability and accessibility of your location.

Delivery options may include:

Doorstep delivery to your home, office or another agreed address.
Collection from an agreed pickup point, where available.

Please provide accurate delivery details when placing your order to help us arrange delivery without unnecessary delays.

2. Order Processing

After you submit your order, our team may contact you to confirm your product selection, contact details, delivery location and payment arrangements.

Orders are prepared for dispatch after the necessary confirmation and payment requirements have been met.

Processing times may vary depending on product availability, order volume and the time your order is placed.

3. Delivery Timelines

Delivery times depend on your location, courier availability, order processing and other circumstances beyond our control.

Our team will communicate an estimated delivery timeframe where possible.

Please note that delivery estimates are not guaranteed. Public holidays, severe weather, transport disruptions and other unforeseen circumstances may cause delays.

4. Shipping Fees

Delivery fees depend on your location, delivery method and order size.

Any applicable delivery charge will be communicated or displayed before you complete your purchase or confirm your order.

Unless expressly stated in a promotion, delivery charges are separate from the product price.

5. Providing the Correct Delivery Details

Customers are responsible for providing accurate and complete delivery information, including:

Full name.
Active phone number.
County, town or estate.
Specific delivery location or directions.
Preferred delivery method, where applicable.

If your details change after ordering, contact us as soon as possible. Changes may not be possible after dispatch.

6. Delivery Confirmation

Our team or delivery partner may contact you using the phone number provided with your order to coordinate delivery.

Please keep your phone accessible and respond to calls or messages relating to your delivery.

If a delivery attempt fails because you are unavailable or the provided details are incorrect, additional delivery charges or rescheduling may apply. Any applicable charges will be communicated before further arrangements are made.

7. Cash on Delivery

Cash on delivery (COD) is available only if explicitly offered for your location and order.

Where COD is available, payment should be made through the method communicated by our team or delivery partner when your order is delivered.

Please confirm the payment arrangements before dispatch if you intend to use COD.

8. Delayed or Missing Orders

If your order has not arrived within the communicated delivery timeframe, contact our support team with your order details.

We will review the available delivery information and help you establish the status of your order.

9. Damaged or Incorrect Deliveries

Please inspect your order when it arrives, where practical.

If you receive a damaged, defective or incorrect item, contact us promptly and provide your order number and clear photographs showing the issue.

We will review your case and advise you on the applicable return, replacement or refund process under our Returns & Refunds Policy and applicable law.

10. Changes to This Policy

LucGifts may update this policy when our delivery arrangements or business procedures change. The latest version will be published on our website.

11. Contact Us

For questions about shipping, delivery charges or the status of your order, please contact us through the official contact details published on our website.

LucGifts
Better Items. Brighter Days.

Website: https://lucgifts.co.ke